# Pixc Support Center

> Insights and answers straight from the Pixc Team

## Pixc: Photo Resize

- [Installing the Pixc: Photo Resize app](http://help.pixc.com/en/articles/11118158-installing-the-pixc-photo-resize-app.md)
- [Using the Photo Resize app: Step-by-step instructions to get started](http://help.pixc.com/en/articles/2508951-using-the-photo-resize-app-step-by-step-instructions-to-get-started.md)
- [How the Photo Resize app works](http://help.pixc.com/en/articles/3506940-how-the-photo-resize-app-works.md)
- [Testing the Photo Resize app](http://help.pixc.com/en/articles/11129761-testing-the-photo-resize-app.md)
- [Selecting images to resize](http://help.pixc.com/en/articles/3506959-selecting-images-to-resize.md)
- [Getting assistance](http://help.pixc.com/en/articles/3506979-getting-assistance.md)
- [Do you have a free trial for the Photo Resize app?](http://help.pixc.com/en/articles/3506953-do-you-have-a-free-trial-for-the-photo-resize-app.md)
- [What can I do if I have more than 50 images but I'm not ready to pay yet?](http://help.pixc.com/en/articles/3506956-what-can-i-do-if-i-have-more-than-50-images-but-i-m-not-ready-to-pay-yet.md)
- [Will the Photo Resize app make my images the same size?](http://help.pixc.com/en/articles/2510810-will-the-photo-resize-app-make-my-images-the-same-size.md)
- [I’m ready to resize my photos. How do I pay?](http://help.pixc.com/en/articles/11154295-i-m-ready-to-resize-my-photos-how-do-i-pay.md)
- [Will my images stay resized if I cancel my plan on the Photo Resize app?](http://help.pixc.com/en/articles/3506975-will-my-images-stay-resized-if-i-cancel-my-plan-on-the-photo-resize-app.md)
- [Can this app make my website load faster?](http://help.pixc.com/en/articles/5497760-can-this-app-make-my-website-load-faster.md)
- [Can the app make my products look bigger?](http://help.pixc.com/en/articles/5497805-can-the-app-make-my-products-look-bigger.md)
- [How can I restore my original images?](http://help.pixc.com/en/articles/3506972-how-can-i-restore-my-original-images.md)
- [Pixc: Photo Resize - Dashboard overview](http://help.pixc.com/en/articles/11122015-pixc-photo-resize-dashboard-overview.md)
- [\[New feature\] AI Extend resize option](http://help.pixc.com/en/articles/12672862-new-feature-ai-extend-resize-option.md)
- [Add Frame resize option](http://help.pixc.com/en/articles/12224582-add-frame-resize-option.md)
- [Cropping resize option](http://help.pixc.com/en/articles/11171785-cropping-resize-option.md)
- [What's the difference between 'Image Cropping' and 'Add Frame' to achieve a specific aspect ratio for my product photos?](http://help.pixc.com/en/articles/8498034-what-s-the-difference-between-image-cropping-and-add-frame-to-achieve-a-specific-aspect-ratio-for-my-product-photos.md)
- [What is image cropping, and why is it important for my Shopify store's product photos?](http://help.pixc.com/en/articles/8498018-what-is-image-cropping-and-why-is-it-important-for-my-shopify-store-s-product-photos.md)
- [Are there any scenarios where one method is preferred over the other for specific types of product images?](http://help.pixc.com/en/articles/8498180-are-there-any-scenarios-where-one-method-is-preferred-over-the-other-for-specific-types-of-product-images.md)
- [How do I choose the aspect ratio for cropping my product photos?](http://help.pixc.com/en/articles/8498020-how-do-i-choose-the-aspect-ratio-for-cropping-my-product-photos.md)
- [Are there risks of losing important details or parts of my product photos when cropped?](http://help.pixc.com/en/articles/8498022-are-there-risks-of-losing-important-details-or-parts-of-my-product-photos-when-cropped.md)
- [What is Auto Process Scheduling?](http://help.pixc.com/en/articles/7211371-what-is-auto-process-scheduling.md)
- [I added new images. Will the app automatically resize them?](http://help.pixc.com/en/articles/3506966-i-added-new-images-will-the-app-automatically-resize-them.md)
- [How do I set up my preferred auto-processing schedule?](http://help.pixc.com/en/articles/7211450-how-do-i-set-up-my-preferred-auto-processing-schedule.md)
- [Why should I create an Auto Process Schedule for my Photo Resize app?](http://help.pixc.com/en/articles/7211404-why-should-i-create-an-auto-process-schedule-for-my-photo-resize-app.md): This article discusses the advantages of using the Auto Process Scheduling feature in the Photo Resize app
- [What is the best time interval to use?](http://help.pixc.com/en/articles/7211424-what-is-the-best-time-interval-to-use.md)
- [Why can’t I change my auto-processing schedule?](http://help.pixc.com/en/articles/7211454-why-can-t-i-change-my-auto-processing-schedule.md)
- [What is image compression, and why is it important for my Shopify store?](http://help.pixc.com/en/articles/8497967-what-is-image-compression-and-why-is-it-important-for-my-shopify-store.md)
- [How does image compression impact the loading speed of my online store?](http://help.pixc.com/en/articles/8497968-how-does-image-compression-impact-the-loading-speed-of-my-online-store.md)
- [Will image optimization affect the quality of my product photos on the website?](http://help.pixc.com/en/articles/8497970-will-image-optimization-affect-the-quality-of-my-product-photos-on-the-website.md)
- [Can I resize images other than 1:1 \(square\)?](http://help.pixc.com/en/articles/3759290-can-i-resize-images-other-than-1-1-square.md)
- [Can I change the background color? I don’t like the white background added to my images.](http://help.pixc.com/en/articles/3759291-can-i-change-the-background-color-i-don-t-like-the-white-background-added-to-my-images.md)
- [What happens to my resized images if I change the advanced resize options?](http://help.pixc.com/en/articles/3759294-what-happens-to-my-resized-images-if-i-change-the-advanced-resize-options.md)
- [I downgraded my plan and my original images expired. What happens if I upgrade to a paid plan again and then change the settings?](http://help.pixc.com/en/articles/3759297-i-downgraded-my-plan-and-my-original-images-expired-what-happens-if-i-upgrade-to-a-paid-plan-again-and-then-change-the-settings.md)
- [What does maximum width/height mean?](http://help.pixc.com/en/articles/3759299-what-does-maximum-width-height-mean.md)
- [How do I pay for images to be resized?](http://help.pixc.com/en/articles/3506965-how-do-i-pay-for-images-to-be-resized.md)
- [How do I upgrade my plan on the Photo Resize app?](http://help.pixc.com/en/articles/3506967-how-do-i-upgrade-my-plan-on-the-photo-resize-app.md)
- [Why am I being charged $0.50 for resizing less than 9 images?](http://help.pixc.com/en/articles/1327824-why-am-i-being-charged-0-50-for-resizing-less-than-9-images.md)
- [What happens to my original images if I don’t upgrade?](http://help.pixc.com/en/articles/3506978-what-happens-to-my-original-images-if-i-don-t-upgrade.md)
- [How do I cancel my plan on the Photo Resize app?](http://help.pixc.com/en/articles/3506970-how-do-i-cancel-my-plan-on-the-photo-resize-app.md)
- [When will my plan's image limit replenish?](http://help.pixc.com/en/articles/10256425-when-will-my-plan-s-image-limit-replenish.md)
- [If I resize images again after changing settings, will it use up my image credits?](http://help.pixc.com/en/articles/11150882-if-i-resize-images-again-after-changing-settings-will-it-use-up-my-image-credits.md)
- [What happens to my plan if I uninstall the app?](http://help.pixc.com/en/articles/11152796-what-happens-to-my-plan-if-i-uninstall-the-app.md)
- [Can this app resize to a specific image dimension?](http://help.pixc.com/en/articles/5497778-can-this-app-resize-to-a-specific-image-dimension.md): Can I use the Photo Resize app to resize my images to 1000 x 1000px, or to any other specific image dimensions?
- [Can this app crop my images?](http://help.pixc.com/en/articles/2510821-can-this-app-crop-my-images.md): Can I use the Photo Resize app to trim off the top and bottom, or side margins of my images?
- [Can I filter my images based on availability?](http://help.pixc.com/en/articles/5497794-can-i-filter-my-images-based-on-availability.md): The Photo Resize app is analyzing all my images - even product listings that aren’t active. Is there a way to analyze only active images?
- [Can this app resize my other images?](http://help.pixc.com/en/articles/2510820-can-this-app-resize-my-other-images.md): Can I use the Photo Resize app to resize image types other than product images \(i.e. Banner images, Slideshow images, Blog images, etc\)?
- [Why is the resize button unclickable?](http://help.pixc.com/en/articles/8246327-why-is-the-resize-button-unclickable.md)
- [What are the recommended image file types?](http://help.pixc.com/en/articles/8246401-what-are-the-recommended-image-file-types.md)
- [I’m trying to resize images using the app, but I get an error saying, “the app cannot accept the charge.” What do I do?](http://help.pixc.com/en/articles/8246417-i-m-trying-to-resize-images-using-the-app-but-i-get-an-error-saying-the-app-cannot-accept-the-charge-what-do-i-do.md)
- [I signed up for a plan and canceled it before the day ended. Will I still be charged for the subscription?](http://help.pixc.com/en/articles/8246441-i-signed-up-for-a-plan-and-canceled-it-before-the-day-ended-will-i-still-be-charged-for-the-subscription.md)
- [Can I change my plan?](http://help.pixc.com/en/articles/8246508-can-i-change-my-plan.md)

## Pixc: Auto Alt Text

- [What does the Auto Alt Text app do?](http://help.pixc.com/en/articles/3992918-what-does-the-auto-alt-text-app-do.md)
- [How can Auto Alt Text app improve my store’s SEO and traffic?](http://help.pixc.com/en/articles/3992920-how-can-auto-alt-text-app-improve-my-store-s-seo-and-traffic.md)
- [What’s the difference between AI mode and Template mode?](http://help.pixc.com/en/articles/15562143-what-s-the-difference-between-ai-mode-and-template-mode.md)
- [How much does Auto Alt Text cost? \(Plans & monthly quota\)](http://help.pixc.com/en/articles/15562144-how-much-does-auto-alt-text-cost-plans-monthly-quota.md)
- [Do you offer a free plan?](http://help.pixc.com/en/articles/3992922-do-you-offer-a-free-plan.md)
- [What does “Skip existing alt text” do?](http://help.pixc.com/en/articles/15562145-what-does-skip-existing-alt-text-do.md)
- [What are the available variables on Template Mode?](http://help.pixc.com/en/articles/3992923-what-are-the-available-variables-on-template-mode.md)
- [Can I manually change/customize the alt text on some of my images?](http://help.pixc.com/en/articles/3992924-can-i-manually-change-customize-the-alt-text-on-some-of-my-images.md)
- [What is the lock icon?](http://help.pixc.com/en/articles/3992928-what-is-the-lock-icon.md)
- [I want to add alt text as I upload new images. Can it run in the background?](http://help.pixc.com/en/articles/3992925-i-want-to-add-alt-text-as-i-upload-new-images-can-it-run-in-the-background.md)
- [I don’t like the alt text changes. Can I revert the changes?](http://help.pixc.com/en/articles/3992927-i-don-t-like-the-alt-text-changes-can-i-revert-the-changes.md)
- [How do I cancel my subscription on the Auto Alt Text app?](http://help.pixc.com/en/articles/3992930-how-do-i-cancel-my-subscription-on-the-auto-alt-text-app.md)
- [Why isn’t the app detecting other images from my store \(e.g banner, collections, blog images, etc…\)](http://help.pixc.com/en/articles/3992935-why-isn-t-the-app-detecting-other-images-from-my-store-e-g-banner-collections-blog-images-etc.md)

## Pixc: Image Editing

- [Do you offer a free trial?](http://help.pixc.com/en/articles/775978-do-you-offer-a-free-trial.md)
- [How do I download my order?](http://help.pixc.com/en/articles/768259-how-do-i-download-my-order.md)
- [What happens if I don’t approve my order within 7 days?](http://help.pixc.com/en/articles/768247-what-happens-if-i-don-t-approve-my-order-within-7-days.md)
- [How do I upload my order via the Pixc platform?](http://help.pixc.com/en/articles/762332-how-do-i-upload-my-order-via-the-pixc-platform.md)
- [What happens if I don’t have enough credits?](http://help.pixc.com/en/articles/762330-what-happens-if-i-don-t-have-enough-credits.md)
- [What happens if the background removal is not right?](http://help.pixc.com/en/articles/756919-what-happens-if-the-background-removal-is-not-right.md)
- [Where is my order?](http://help.pixc.com/en/articles/756913-where-is-my-order.md)
- [How do I accept an order?](http://help.pixc.com/en/articles/756911-how-do-i-accept-an-order.md)
- [Can I choose individual size or border per image?](http://help.pixc.com/en/articles/768241-can-i-choose-individual-size-or-border-per-image.md)
- [I requested all my images to be rotated and in portrait orientation. I received the images still in landscape. What should I do?](http://help.pixc.com/en/articles/768229-i-requested-all-my-images-to-be-rotated-and-in-portrait-orientation-i-received-the-images-still-in-landscape-what-should-i-do.md)
- [The product looks too small in the final image I received. What happened?](http://help.pixc.com/en/articles/768165-the-product-looks-too-small-in-the-final-image-i-received-what-happened.md)
- [I chose a custom size for my file size. However, the products are too zoomed in and touch the edges. What can I do?](http://help.pixc.com/en/articles/768158-i-chose-a-custom-size-for-my-file-size-however-the-products-are-too-zoomed-in-and-touch-the-edges-what-can-i-do.md)
- [How come I can’t see any difference in my image even if I chose a border?](http://help.pixc.com/en/articles/764653-how-come-i-can-t-see-any-difference-in-my-image-even-if-i-chose-a-border.md)
- [It says here that the basic options are included in the price. What does that mean?](http://help.pixc.com/en/articles/764607-it-says-here-that-the-basic-options-are-included-in-the-price-what-does-that-mean.md)
- [What template should I choose?](http://help.pixc.com/en/articles/764590-what-template-should-i-choose.md)
- [What are the templates?](http://help.pixc.com/en/articles/764504-what-are-the-templates.md)
- [What happens if I uploaded the wrong image?](http://help.pixc.com/en/articles/764467-what-happens-if-i-uploaded-the-wrong-image.md)
- [Do you have a new image size requirement?](http://help.pixc.com/en/articles/764451-do-you-have-a-new-image-size-requirement.md)
- [What’s new with Pixc’s latest version of the uploading system?](http://help.pixc.com/en/articles/764440-what-s-new-with-pixc-s-latest-version-of-the-uploading-system.md)
- [How do I change my credit card details?](http://help.pixc.com/en/articles/762313-how-do-i-change-my-credit-card-details.md)
- [How do I add my billing address?](http://help.pixc.com/en/articles/762308-how-do-i-add-my-billing-address.md)
- [How do I purchase more credits?](http://help.pixc.com/en/articles/762307-how-do-i-purchase-more-credits.md)
- [How do I check how many image credits I have left?](http://help.pixc.com/en/articles/762305-how-do-i-check-how-many-image-credits-i-have-left.md)
- [Can I get a refund for the credits I don't use?](http://help.pixc.com/en/articles/762299-can-i-get-a-refund-for-the-credits-i-don-t-use.md)
- [Why do I need product images on white?](http://help.pixc.com/en/articles/775904-why-do-i-need-product-images-on-white.md)
- [How do I create an account?](http://help.pixc.com/en/articles/775980-how-do-i-create-an-account.md)
- [What are the image requirements for eBay?](http://help.pixc.com/en/articles/775872-what-are-the-image-requirements-for-ebay.md)
- [What are the image requirements for Google Shopping?](http://help.pixc.com/en/articles/775880-what-are-the-image-requirements-for-google-shopping.md)
- [What are the image requirements for Yahoo! Shopping?](http://help.pixc.com/en/articles/775883-what-are-the-image-requirements-for-yahoo-shopping.md)
- [What are the image requirements for Amazon?](http://help.pixc.com/en/articles/775875-what-are-the-image-requirements-for-amazon.md)
- [What is high resolution?](http://help.pixc.com/en/articles/775894-what-is-high-resolution.md)
- [What is the best size for hover zoom on a website?](http://help.pixc.com/en/articles/775893-what-is-the-best-size-for-hover-zoom-on-a-website.md)
- [Do you provide photos on another color background other than white?](http://help.pixc.com/en/articles/775890-do-you-provide-photos-on-another-color-background-other-than-white.md)
- [Can you crop/resize photos?](http://help.pixc.com/en/articles/775885-can-you-crop-resize-photos.md)
- [Do you provide other file types?](http://help.pixc.com/en/articles/775889-do-you-provide-other-file-types.md)
- [What is Pixc's pricing?](http://help.pixc.com/en/articles/2227178-what-is-pixc-s-pricing.md)
- [What are the pricing plans of Pixc?](http://help.pixc.com/en/articles/2227181-what-are-the-pricing-plans-of-pixc.md)
- [What are image credits?](http://help.pixc.com/en/articles/2227182-what-are-image-credits.md)
- [What are basic editing options?](http://help.pixc.com/en/articles/2227188-what-are-basic-editing-options.md)
- [When do I get charged again for my plan?](http://help.pixc.com/en/articles/2227185-when-do-i-get-charged-again-for-my-plan.md)
- [How do I downgrade my plan?](http://help.pixc.com/en/articles/2227187-how-do-i-downgrade-my-plan.md)
- [Can I cancel my Image Editing plan anytime?](http://help.pixc.com/en/articles/2227186-can-i-cancel-my-image-editing-plan-anytime.md)
- [I ran out of credits. Can I buy single credits to complete my order?](http://help.pixc.com/en/articles/2227194-i-ran-out-of-credits-can-i-buy-single-credits-to-complete-my-order.md)
- [How do I reset my password?](http://help.pixc.com/en/articles/768279-how-do-i-reset-my-password.md)
- [How do I change my account details?](http://help.pixc.com/en/articles/768274-how-do-i-change-my-account-details.md)
- [What types of shadows are available?](http://help.pixc.com/en/articles/6948048-what-types-of-shadows-are-available.md)
- [How much does it cost to add shadows?](http://help.pixc.com/en/articles/6948049-how-much-does-it-cost-to-add-shadows.md)
- [Are the shadows done manually?](http://help.pixc.com/en/articles/6948050-are-the-shadows-done-manually.md)
- [Can I change the shadow settings after uploading an order?](http://help.pixc.com/en/articles/6948051-can-i-change-the-shadow-settings-after-uploading-an-order.md)
- [How do I request shadows for my order?](http://help.pixc.com/en/articles/6948052-how-do-i-request-shadows-for-my-order.md)
- [Where can I check what shadow option I chose for an order?](http://help.pixc.com/en/articles/6948053-where-can-i-check-what-shadow-option-i-chose-for-an-order.md)
- [Can the shadow or reflection be bigger or smaller?](http://help.pixc.com/en/articles/6948057-can-the-shadow-or-reflection-be-bigger-or-smaller.md)
- [What shadow or reflection placement should I use?](http://help.pixc.com/en/articles/6948058-what-shadow-or-reflection-placement-should-i-use.md)
- [What type of products are reflections good for?](http://help.pixc.com/en/articles/7835917-what-type-of-products-are-reflections-good-for.md)
- [What is the difference between drop shadows and reflections?](http://help.pixc.com/en/articles/7835932-what-is-the-difference-between-drop-shadows-and-reflections.md)
- [What is the turnaround time?](http://help.pixc.com/en/articles/654933-what-is-the-turnaround-time.md)
- [How do I install the Pixc Shopify app?](http://help.pixc.com/en/articles/654945-how-do-i-install-the-pixc-shopify-app.md)
- [How do I uninstall the Pixc Shopify app?](http://help.pixc.com/en/articles/654966-how-do-i-uninstall-the-pixc-shopify-app.md)
- [How much does it cost to use the Pixc Shopify app?](http://help.pixc.com/en/articles/654954-how-much-does-it-cost-to-use-the-pixc-shopify-app.md)
- [How do I find the Pixc app in the Shopify App Store?](http://help.pixc.com/en/articles/654942-how-do-i-find-the-pixc-app-in-the-shopify-app-store.md)
- [What happens if I reject an order using the Pixc Shopify app?](http://help.pixc.com/en/articles/654965-what-happens-if-i-reject-an-order-using-the-pixc-shopify-app.md)
- [How do I upload an order using the Pixc: Image Editing app?](http://help.pixc.com/en/articles/768291-how-do-i-upload-an-order-using-the-pixc-image-editing-app.md): A step-by-step guide on uploading images as an order using our Images Editing On-demand \(formerly called Retail Ready Photos app by PIXC\)
- [Is there a free trial when I install the Pixc: Image Editing Shopify app?](http://help.pixc.com/en/articles/654947-is-there-a-free-trial-when-i-install-the-pixc-image-editing-shopify-app.md)
- [When my images come back, how do I download them using the Pixc Shopify app?](http://help.pixc.com/en/articles/654964-when-my-images-come-back-how-do-i-download-them-using-the-pixc-shopify-app.md)
- [How does your Automated service work?](http://help.pixc.com/en/articles/4824617-how-does-your-automated-service-work.md)
- [How long does it take to complete my Automated order?](http://help.pixc.com/en/articles/4824619-how-long-does-it-take-to-complete-my-automated-order.md)
- [How much does your Automated service cost?](http://help.pixc.com/en/articles/4824620-how-much-does-your-automated-service-cost.md)
- [What editing options are available on your Automated service?](http://help.pixc.com/en/articles/4824624-what-editing-options-are-available-on-your-automated-service.md)
- [Are there any image restrictions?](http://help.pixc.com/en/articles/4824625-are-there-any-image-restrictions.md)
- [How can I check my images?](http://help.pixc.com/en/articles/4824628-how-can-i-check-my-images.md)
- [I don’t like the editing done. What should I do?](http://help.pixc.com/en/articles/4824631-i-don-t-like-the-editing-done-what-should-i-do.md)
- [How can I submit an Automated order via email?](http://help.pixc.com/en/articles/4824634-how-can-i-submit-an-automated-order-via-email.md)
- [Can I ask your support team to submit an Automated order for me?](http://help.pixc.com/en/articles/4824635-can-i-ask-your-support-team-to-submit-an-automated-order-for-me.md)

## About Pixc

- [What is Pixc?](http://help.pixc.com/en/articles/775896-what-is-pixc.md)
- [Who is Pixc for?](http://help.pixc.com/en/articles/775901-who-is-pixc-for.md)