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I requested all my images to be rotated and in portrait orientation. I received the images still in landscape. What should I do?

Updated over 7 years ago

One possible reason for this is because the original image is also in landscape orientation and you didn’t choose a specific file size.

To correct this, go to File Size (under Basic Options) and click “Crop.” You’ll have the option to choose your preferred aspect ratio for the final output, or choose specific dimensions (via Custom).

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